PURCHASING

• Orders can be taken over the phone or by fax at any Liberty with a valid credit card, and proof of age if necessary
• Any order must be placed by a person lawfully able to consume liquor and identification may be requested
• By law, to purchase alcoholic beverages you must be at least 19 years old
• You may not purchase products containing alcohol as gifts for anyone who is under the age of 19
• Cash is our favourite form of payment as is Interac, while personal cheques will be accepted only when certified
  

USING CREDIT*

• We take Mastercard, Amex, Visa & Debit cards
• Picture ID is required for all credit card purchases
• ID should be in the form of a Driver’s License, passport or other government picture ID
• Signature of the credit card receipt shall be verified with the signature on the card

*In the event of requiring further clarification of this policy, a Liberty Manager (or Assistant Manager) will be happy to speak with you upon your request.

INSTANT CASE DISCOUNT

• When you purchase a case of wine, your purchase is instantly discounted at the cash register. Yes, you can mix-and-match your selections, as long as it's the same-sized format. You don’t have to ask for it!
• Please note that each Liberty offers its own special discount on certain wines. Just ask any Liberty Manager for their available discount.

HOW TO MAKE A RETURN

• Naturally, we’d like your Liberty purchases to bring you the most satisfaction possible, but we realize that sometimes things don’t always work out as planned.
• We recommend you review all of your purchases before leaving a Liberty store
• Keep your receipt, since you must always present the original receipt with a return -- no exceptions
• There are no restocking charges with any accepted return.

EMPTY BOTTLES RETURN POLICY

• According to landlords restrictions bottle returns will be every day from 10am to 12pm, (maximum of 24 bottles per person) at any Liberty Wine Merchant location. Thank you for your cooperation.

1. WINE

• Unopened, undamaged bottles will be accepted for return, with proof-of-purchase and within 30 days
• Corked wine will be exchanged only if there is at least 3/4 of the wine remaining in the original bottle, with proof-of-purchase and within 30 days (please note: at any time, should the current BCLDB policy change as expected, we will no longer accept opened bottles for return)
• No exchange or refund for any wine older than 10 years, since these wines are considered artifacts and cannot be returned if opened
• We cannot take back empty wine bottles (either for recycling or for the 10-cent deposit) due to landlord restrictions

2. ACCESSORIES

• Rogar, Swissmar, Screwpull, Pulltap, Laguiole and Vacuvin have an unlimited 2-year guarantee -- within that timeframe we will gladly exchange the damaged for a new one, with proof-of-purchase, your name, address & phone number
• All other wine accessories have a 6-month guarantee from our five Greater Vancouver locations
• If you are without a receipt, you must contact the manufacturer directly

3. Wine Glasses and Decanters

• Guaranteed on manufacturer's defects only

• All CORKSCREWS, purchased at any of the Liberty Wine Stores have a ONE YEAR guarantee (when you return your defective product, GET A NEW ONE FREE, you must present your original receipt), sorry no exceptions.

  Just bring your defective product and your original receipt to any of our Liberty Wine Merchants Locations.

  Rogar Repairs or Parts go directly to:
  email repairs@rogar.com
  www.rogar.com

• Screwpull Wine Accessories Warranty
  All Screwpull Wine Accessories have unlimited guarantee for 5 years, just mail your defective product & the original receipt to:

  Le Creuset Canada, Inc. (Screwpull)
  128 Lake Street
  St. Catharines, ON
  L2R 5Y1 Canada
  phone: 905.684.6181
  fax: 905.684.1408

  Please DO NOT FORGET to include with your return, your original receipt, your name, address and phone number.

WHEN

• Liberty delivers Mondays, Wednesdays and Fridays, during the day
• Independent couriers can be arranged (additional charges will apply)

WHERE

• We can deliver within the Lower Mainland >City of Vancouver, West Vancouver & North Vancouver

COST

• $15 per order, when delivered directly by Liberty to a location within Vancouver
• We can arrange for courier service for orders outside the locations mentioned above (additional charges will apply)

RESTRICTIONS

• As per provincial regulations, we will not deliver wine to a person who is intoxicated, under the influence, or to anyone under 19 years of age (legal ID absolutely necessary)
• If no-one of legal age is available to sign for and accept your wine, we will not leave it -- it will be returned to the Liberty store of purchase
• Proof of age must be validated with acceptable identifications at the time of delivery (passport, driver's license, BCID card)
• A signature is required for all of Liberty's deliveries
• Liberty is responsible for breakage or damage until a signature is received
• We reserve the right to cancel or to refuse any order

STOCKING OF PRODUCTS

• Not all products are available at all times at all Liberty stores since stock can -- and mostly does -- sell quickly!
• We will, at your request, transfer product between stores for convenient pickup.

PRICING OF INSTOCK PRODUCTS

• All published prices and products -- whether on this site, in our newsletter or in our e-letter -- are subject to change without notice.
• In the event of a discrepancy between a published price and a store price, the head office inventory pricelist will prevail.

PRICING OF LIBERTY WINETASTINGS

• Tickets for the 'Tastings-in-the-Park' series go on sale at all of our stores AND at the Vancouver Rowing Club, within approx 6 weeks prior to the event. You may purchase tickets in person or over the phone at any of our stores – but not online as of yet.
• Tickets for the 'BC Wine & Oyster Festival' go on sale ONLY at our five Liberty stores, within approx 3 months prior to the event. You may purchase tickets in person or over the phone at any of our stores – but not online as of yet.
• Each Liberty store offers in-store trade-format tastings at different times throughout the year and all events will be updated on this site. You may purchase tickets in person or over the phone ONLY at the HOST store – BUT not online as of yet.

We know our community counts. That's why we actually do more than just taste wine at our wine events. Liberty has been making major contributions to the Great Vancouver community every year for the last fourteen years.

LIBERTY'S TWO CHARITABLE PRIORITIES
All four annual 'Tastings-in-the-Park' held at the Vancouver Rowing Club are benefits for amateur sports in BC, totaling over $68,212.57 in donations as of October '07

Our annual 'BC Wine & Oyster Festival' has raised over $157,515.77 for the Oak Tree Clinic at BC Children's Hospital since Jan ‘07.

IF YOU HAVE YOUR OWN CHARITABLE REQUEST
Liberty receives many, many requests to donate to charitable causes. While we do appreciate being top-of-mind, we can not accommodate all requests received. Here are our guidelines for saying yes or no:

• What we donate are tickets to our 'Tastings-in-the-Park' events for use in silent auctions or door prizes -- we cannot legally donate wine
• We cannot support schools or below legal-drinking-age fundraisers
• Feel free to approach the Manager at your neighbourhood Liberty to ask if they would recommend your request to our head office
• Fax your request to 604.739.7800 or email us buy@libertywinemerchants.com (with as much detail as possible, please)
• You may follow-up with a phone call or email, although usually if we decide to donate, you'll hear back from us within a week

Please note that we do get many applications for full- and part-time work in our stores. Yes, we are always looking for people with wine passion, demonstrable wine knowledge and outstanding customer service skills!

LIBERTY'S HIRING PRACTICE
We are not currently posting positions on this website. We strongly recommend that if you have an interest in working in retail wine that you speak directly to a Liberty manager at one of our four locations. Resumes can also be received via email at our head office, although we will only respond to applications which qualify and only if we have an available position.

Liberty Mailing List

• PAPER LETTER
  We mail out our ‘Wine Trust’ throughout the year. Contact us if you’d like to get the next issue in the mail
  
  
• E-LETTER
  In December ’03, we began emailing occasional "virtual-vino" to friends of Liberty, highlighting the wine life, exciting new arrivals, special offers and alerts on our next wine-tastings. Contact us if you’d like the wine news "poured" into your inbox!
  
  
• GOT A CHANGE OF ADDRESS?
  Please let us know right away if you would like your email or regular mail address updated in our database. Or, let us know if you would no longer like to receive any mail. If you have any questions about your privacy, we have some answers. Contact us and we'll change your info right away.
  
  

Online and Privacy Policy

• YOUR PERSONAL INFO
  By using this website, you indicate your acceptance of Liberty's privacy policy. This website collects no personally-identifying information about you except when specifically and knowingly provided by you, as is the case if you were to subscribe to Liberty's newsletter and/or e-letter. A user's personally-identifying information will be used only for the purposes as described on this site: 1) to send you Liberty's newsletter or e-letter, or 2) to reply to an online query issued by you to Liberty. You always have the option to be removed from our subscriber lists, by contacting us directly.
  
  
• SITE TRAFFIC RECORDS
  Liberty does record such basic information such as time-of-day, browser type, browser language, and IP address when you interact with this website, and that information is collectively aggregated as shown in this website's statistics gathered by our host server. We use that information to verify the number of discreet times which that particular IP address visits this web site each day.
  
  
• PROPRIETARY INFORMATION
  No other company sees, purchases or has any form of access to any of our databases, including detailed credit card transactions and personal purchasing history and identification. This website is not situated on a transaction-secure server and for that reason we do not accept credit card numbers through either online forms or over email.
  
  
• THIRD-PARTY RELATIONSHIPS
  Our website does contain links to other sites that are not maintained by Liberty. Liberty does not bear any responsibility for any actions or policies of third parties. If you visit these sites, please look for their privacy policy.
  
  
• LEGAL
  All contents of this website are
  © 2003, 2004, 2005, 2006 Liberty Wine Merchants.
  All rights reserved.

  Liberty Wine Merchants is the owner of registrations for the name and associated logo for Liberty Wine Merchants.

  All creditable photos are identified by one of the following photographer's initials in each picture's file name. Please contact Shannen or Andrew directly if you would like to talk photography.